![]() Follows through with the banker to determine the outcome of the referral.Meets a mutually established quality referral goal.Documents referral to appropriate bank representative using required process.Gives the customer any appropriate product literature.Suggests solutions by explaining benefits.Identifies potential needs through observation, questioning, and listening.Provides feedback to assure understanding of customer responses.Uses brief, simple questions to qualify needs and uses open-ended questions to generate a two-way conversation.Recognizes and Follows Through on Referral Opportunities Delight our customers by effectively demonstrating all behaviors as defined by Customer Service Standards.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Primary Sales/Service Activities (Essential duties and responsibilities include the following. Duties may include safe deposit, ATM balancing, bonds and coupons, foreign currency, night drop, and teller trainer/mentor.Complete all assigned compliance training.Demonstrate compliance with all bank regulations for assigned position.Identifies and makes sales referrals, recommends alternative channels, cross-sells bank services and products for First Financial partners.Under direct supervision, processes customer transactions including check cashing, withdrawals, deposits, and loan payments within established guidelines.Maintaining and balancing a cash drawer.Primary Operational Activities (Essential duties and responsibilities include the following. Ability to maintain confidentiality, use tact and diplomacy and maintain professional dress and demeanor.Previous experience working in a fast-paced environment.Previous experience meeting customer satisfaction goals.Previous experience selling products and services.Ability to work a schedule that includes working weekends or extended hours as needed.Positive approach to interactions with customers and team members.Demonstrated ability to achieve individual and team goals.Previous experience interacting with people or customers.The requirements listed below are representative of the knowledge, skill, and/or ability required.) Job Entry Requirements (To perform this job successfully, an individual must be able to perform each essential satisfactorily. An excellent teller can process between 15 – 20 transactions an hour with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures. Our best tellers constantly go the extra mile to greet customers, make them feel welcome, and engage customers to learn about their financial needs. Tellers introduce customers to new products and services, and generate leads for others members of the sales team to close. Our Expectation of our Tellers: Along with the rest of the Branch Management team, tellers are the face of our company and represent First Financial Bank in the community. Summary Assist the Company in accomplishing our vision: to satisfy all of our customers’ financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First – every encounter, every time, no exceptions, no excuses.
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